Recurring Interval Data Requests Paused for 22 hours and 26 minutes

Incident Report for Arcadia

Resolved

Recurring interval data requests were paused for a period of approximately 22 hours and 26 minutes starting on August 26, 2025 at 2:40pm Eastern and ending on August 27, 2025 at 1:06pm Eastern. This pause was due to a bug in a database query. The query has been fixed and all recurring interval data requests that came in during the incident began running in the order they were received. First-time requests for interval data were not impacted by this incident, for example the submission of a new credential into Arcadia's system.

Posted Aug 27, 2025 - 14:37 EDT

This incident affected: Arcadia Platform (Dashboard) and Utility Data Platform (Utility Cloud API).